Desktop Support Specialist

2 weeks ago

Nellore, Andhra Pradesh, India beBeeOutlook Full time ₹ 21,400 - ₹ 3,24,000

Job Title: Desktop Support Specialist

Job Description:

As a Desktop Support Specialist, you will be responsible for providing technical support to employees with their desktop computers, laptops, and peripherals. Your expertise will include troubleshooting and resolving issues related to Microsoft Outlook, such as email configuration, sync problems, PST management, and more.

Key Responsibilities:

  • Install, configure, and maintain Windows Operating System and basic software applications.
  • Use ticketing tools to log, track, and close IT support tickets as per Service Level Agreements.
  • Perform system upgrades, patches, and hardware/software installations.
  • Coordinate with other IT teams for escalations or network-related issues.
  • Maintain asset records and ensure proper documentation of support tasks.
  • Provide remote or onsite support to end-users across departments.
Required Skills and Qualifications:

To succeed in this role, you must possess the following skills and qualifications:

  • Strong hands-on experience with Outlook troubleshooting.
  • Proficiency in Windows OS configuration & installation.
  • Working knowledge of ticketing tools like ServiceNow, Remedy, or similar.
  • Basic understanding of hardware and network troubleshooting.
  • Good communication and interpersonal skills.
  • Ability to handle and prioritize multiple tasks.
Eligibility Criteria:

The ideal candidate will meet the following eligibility criteria:

  • Graduation in any stream (B.A., B.Sc., B.Com., B.Tech, etc.).
  • Minimum 1.5 years of relevant desktop support experience.
  • Immediate or short notice joiners are preferred.

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