Enterprise GIS Technical Support Specialist

11 hours ago

Nellore, Andhra Pradesh, India beBeeTechnical Full time ₹ 20,00,000 - ₹ 25,00,000
Job Title: Technical Support Specialist

Overview:

We are looking for a highly skilled Technical Support Specialist to join our team. The ideal candidate will have extensive experience in providing technical support and customer service, as well as a strong understanding of GIS technology.

Key Responsibilities:

  • Provide high-quality technical support and customer service to customers via phone, email, and remote access.
  • Act as a subject matter expert in handling geospatial data management and usage.
  • Identify, understand, and articulate solutions to customer issues by means of Web GIS knowledge including installation, usage, configuration, and performance of ArcGIS Enterprise and Enterprise Geodatabase.
  • Coordinate and deliver product trainings to customers over remote and onsite.
  • Installation, Configuration of Enterprise Geodatabases, and Version management, Replication over supported RDBMS - Oracle / Microsoft SQL Server / PostgreSQL databases.

Required Skills and Qualifications:

  • Excellent communication, management, and presentation skills.
  • Establish trust and relationship with Esri India users and act as a GIS SME for the customer.
  • Experience with Esri software and strong problem-solving and analytics skills in addressing and resolving technical issues of ESRI mainly ArcGIS Enterprise (ArcGIS Server, ArcGIS Enterprise Portal, ArcGIS Data Store, Geoevent Server, GeoAnalytics Server, Image Server), ArcGIS Desktop, ArcGIS Online, and ArcGIS Runtime and Field Apps.
  • Hands-on experience in working with Enterprise Geodatabases, Versioning, Replication and Installation, Configuration over supported RDBMS - Oracle / Microsoft SQL Server / PostgreSQL databases.

Benefits:

  • Opportunity to work with cutting-edge GIS technology.
  • Collaborative and dynamic work environment.
  • Competitive salary and benefits package.

Others:

  • Ability to learn new concepts and adapt to a changing work environment.
  • Proficient written and verbal communication abilities with a strong grasp of the English language including grammar, punctuation, and consistency.
  • Strong prioritization skills including managing time and workload efficiently.

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