Technical Support Professional

1 day ago

Nellore, Andhra Pradesh, India beBeeTechnical Full time ₹ 6,00,000 - ₹ 12,00,000
Microsoft 365 Support Specialist

Are you passionate about providing exceptional customer service and troubleshooting technical issues? Do you have a strong understanding of Microsoft 365 applications and desktop environments?

We are seeking a highly motivated and organized Microsoft 365 Support Specialist to join our team. As a key member of our support team, you will be responsible for providing timely and effective assistance to customers via email or phone.

The ideal candidate will have a solid foundation in Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint) and Windows 10/11 operating systems. You will also possess excellent communication and problem-solving skills, with the ability to maintain accurate logs of issues and solutions.

Key Responsibilities:
  • Provide basic troubleshooting for Microsoft 365 applications and desktop environments.
  • Support user account management in Azure AD / Office 365.
  • Maintain accurate logs of issues and solutions in the ticketing system.
Required Skills & Qualifications:
  • Strong knowledge of Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint).
  • Familiarity with Windows 10/11 operating systems, desktop/laptop hardware, and network fundamentals.
  • Office365 admin portal, Exchange online, Teams, SharePoint, Azure.
  • Excellent communication and problem-solving skills.
Benefits:
  • Opportunity to gain hands-on experience with Microsoft 365 and desktop support.
  • Mentorship from experienced IT engineers.
  • Career growth path from Intern → L1 Engineer → L2 Engineer.

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