
Technical Cloud Support Professional
3 days ago
Job Overview:
We are seeking a skilled Technical Support Specialist to deliver exceptional remote IT support with a focus on Microsoft 365 and Azure services.
About the Role:- Microsoft 365 & Collaboration
- Provide advanced support for Microsoft 365 apps (Outlook, Teams, OneDrive, SharePoint).
- Work with an Architect for Exchange Online and SharePoint Online migrations.
- Device & Endpoint Management
- Configure and support Intune device enrollment, compliance policies, and app deployments.
- Active Directory / Azure AD
- Administer on-prem AD and Azure AD: user lifecycle, group policies, authentication issues.
- Troubleshooting & Monitoring
- Diagnose and resolve Level 2 incidents remotely, minimizing downtime.
- Support & Triage Leadership
- Serve as the escalation point for Level 1 tickets, providing triage guidance and knowledge-sharing.
- Customer Engagement
- Deliver user-focused support with clear communication and timely resolution.
- Compliance & Documentation
- Maintain precise records of incidents, fixes, and system configurations.
You will work in a collaborative environment with opportunities to work with the latest Microsoft cloud technologies. If you're passionate about solving problems and mentoring others, we'd love to hear from you.
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