Tech Support Professional

4 days ago


Nellore, Andhra Pradesh, India beBeeTechnical Full time ₹ 60,00,000 - ₹ 1,20,00,000

Are you a technical expert with a passion for delivering exceptional customer support? We're seeking a talented individual to join our team as a Technical Support Specialist.

As a Technical Support Specialist, you will be responsible for providing top-notch support to customers and partners on product configuration, performance, and troubleshooting. You will diagnose, isolate, and resolve complex technical issues while coordinating fixes with engineering and QA teams.

Key Responsibilities:

  • Provide timely and effective support to customers and partners via phone, email, and chat
  • Collaborate with cross-functional teams to deliver the best customer experience possible
  • Develop and maintain technical documentation, knowledge base, and troubleshooting guides
  • Stay up-to-date with the latest product releases and features to ensure accurate and efficient support

Requirements:

  • 5+ years of experience in a technical support or customer-facing engineering role
  • Background in B2B SaaS and strong knowledge of network and security concepts
  • Deep expertise in switches, routers, and networking fundamentals
  • Certifications preferred: CCNA, JNCIE, or higher
  • Working knowledge of Linux, VMware ESXi, and firewalls

What We Offer:

  • Opportunity to work with a global team of talented professionals
  • Fast-paced startup environment with room to grow and innovate
  • Direct impact on customer success and product growth

Why This Role is Ideal:

  • Be part of a company at the forefront of cybersecurity and network visibility
  • Work remotely with a collaborative global team


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