EdTech Support Professional

3 days ago


Nellore, Andhra Pradesh, India beBeeSupport Full time ₹ 6,00,000 - ₹ 12,00,000

Improve school management and administration with intuitive, accessible technology.

We are seeking a Support Specialist to provide exceptional customer support and advocacy. Key responsibilities include:

  • Providing Tier 1 and Tier 2 support via email, chat, and phone
  • Troubleshooting technical issues across web and mobile applications
  • Collaborating with Product, Engineering, and Customer Success teams
  • Creating clear, user-friendly help documentation and FAQs
  • Identifying recurring issues and trends, and improving internal processes and product functionality

The ideal candidate will have:

  • 5-6 years of professional experience in customer or technical support
  • Experience supporting SaaS platforms, ideally in EdTech or education sectors
  • Strong troubleshooting skills and excellent communication skills
  • Familiarity with tools like Zendesk, Intercom, Jira, Confluence, or similar

Bonus: Experience supporting K–12 educators or school districts.



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