
EdTech Support Professional
3 days ago
Improve school management and administration with intuitive, accessible technology.
We are seeking a Support Specialist to provide exceptional customer support and advocacy. Key responsibilities include:
- Providing Tier 1 and Tier 2 support via email, chat, and phone
- Troubleshooting technical issues across web and mobile applications
- Collaborating with Product, Engineering, and Customer Success teams
- Creating clear, user-friendly help documentation and FAQs
- Identifying recurring issues and trends, and improving internal processes and product functionality
The ideal candidate will have:
- 5-6 years of professional experience in customer or technical support
- Experience supporting SaaS platforms, ideally in EdTech or education sectors
- Strong troubleshooting skills and excellent communication skills
- Familiarity with tools like Zendesk, Intercom, Jira, Confluence, or similar
Bonus: Experience supporting K–12 educators or school districts.
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