Account Receivable Collector

5 days ago


Vellore, Tamil Nadu, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 10,00,000

Job Title: AR Caller

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About the Role:

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We are seeking a highly skilled and experienced AR Caller to join our team. As an AR Caller, you will be responsible for providing customer service support and collections via phone calls.

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Your Key Responsibilities Will Include:

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  • Assess and resolve inquiries, requests, and complaints primarily over the telephone, ensuring customer inquiries are resolved at the first point of contact.">
  • Utilize sound judgment and make decisions within established procedures for each service request, including logging, processing, and tracking inquiries. Adhere to agreed Key Performance Indicators, Service Level Agreements, and quality standards to maximize customer satisfaction.">
  • Manage and update customer interactions daily, generated through workflows and queues, on an account-wise basis.">
  • Achieve key and critical performance targets.">
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You Will Need:

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  • Strong verbal and written communication skills.">
  • A neutral accent and good adoption to US culture.">
  • The ability to resolve customer queries in the first point of contact.">
  • A focus on delivering a positive customer experience.">
  • To be professional, courteous, friendly, and empathetic.">
  • Active listening skills.">
  • Good data entry & typing skills.">
  • The ability to multitask.">
  • To handle fast-paced, innovative, and constantly changing environments.">
  • To be a team player.">
  • The ability to contribute to process improvement ideas.">
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Formal Education and Experience:

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  • Graduation (any stream).">
  • 12 - 24 months of International Voice (Inbound/Outbound) process experience preferably in patient handling, Provider/DME AR calling.">
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The Ideal Candidate Will Have:

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  • Experience in RCM/DME for minimum of 1 year.">


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