Strategic Account Management Executive

3 days ago

Gurgaon, Haryana, India beBeeStrategic Full time ₹ 1,00,00,000 - ₹ 1,50,00,000
Strategic Account Management Executive

Key Responsibilities:

  • Lead the scaling of key corporate channels for a leading healthcare company.
  • Devise and execute impactful strategies for client projects, ensuring seamless implementation and continuous measurement of KPIs.
  • Develop and execute strategic account management plans to maximize revenue growth and client retention.

Client Success Management:

  • Drive customer engagement initiatives to enhance key success metrics, including increased product adoption, elevated Net Promoter Score (NPS), and reduced churn for higher renewal rates.
  • Conduct regular check-in meetings with clients through weekly, monthly, and quarterly business reviews to proactively address needs, concerns, and provide efficient solutions.

Analytics and Insights:

  • Establish and manage insightful analytics dashboards that contribute to project growth and foster transparency with clients.
  • Utilize statistical expertise to derive actionable insights from data, driving informed decision-making.

Customer Experience Optimization:

  • Ensure the delivery of the best user experience for customers.
  • Act as the primary point of contact for clients, fostering strong relationships and ensuring satisfaction.

Team Leadership and Development:

  • Lead and mentor a team comprising account managers, data analysts, and operations associates.
  • Cultivate a collaborative and high-performing team culture, encouraging professional growth and skill development.

Requirements:

  • 7+ years of experience in key account management, sales.
  • Proven track record of managing and growing key accounts in a B2B environment.
  • Strong negotiation, communication, and relationship-building skills.
  • Ability to analyze data and market trends to make informed business decisions.
  • Leadership experience with the ability to inspire and manage a team effectively.

Desirable Skills:

  • Proven expertise in strategic account management and client success initiatives.

We are seeking an experienced Strategic Account Management Executive who can drive business growth and client satisfaction.

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