Key Account Management

2 days ago

Gurgaon, Haryana, India MakeMyTrip Full time
Job Description

AbouttheOpportunity:

Role: KeyAccountManagement - Team Lead

Level: DeputyManager

Reporting to: Regional KAM Head

Location: Gurugram

AbouttheFunction:

The Independent Hotels team is a part of the Domestic Hotel Supply Function. This team oversees the supply for independent hotels located across India and currently has contracted with over 70,000 hotels on our platforms.

AbouttheRole:

This role plays a critical part in the Key Account Management team within the Domestic Hotels Supply Function. As a Key Account Manager, the incumbent will hold end-to-end responsibility for driving growth for assigned key accounts through regular engagement with partners. This involves sharing essential business insights and recommendations with key external stakeholders and ensuring smooth execution of agreed-upon actions by coordinating with cross-functional teams.

Whatwillyoubedoing:

1. Relationship and Account Management:

- Lead meetings with C-level executives in independent hotels to foster engagement and ensure account performance within designated territories
- Collaborate with portfolio partners, providing expertise, analyzing metrics, and offering recommendations based on industry best practices
- Travel 50% of the time across various cities to meet relevant decision-makers, aiming to expand the portfolio

2. Portfolio Management and Drive Growth for units:

- Review monthly production reports and guide the team in providing feedback to top producing hotels. Plan and execute market visits, conducting review meetings (virtually and in person) to discuss monthly performance
- Create review reports and share market insights and analyses with hotels to drive unit growth, involving relevant team members
- Ensure continuous work on inventory availability and price competitiveness throughout the year
- Network, negotiate, and close deals with hotel partners alongside the team. Drive exclusive deals to secure a competitive edge for the MMT Group

3. Negotiation Skills:

- Networking, initiating deals, negotiating, and closing deals with hotel partners.
- Strategizing to market the hotel in a better way.
- Onboarding hotels for Ad-tech sponsored unit campaigns.
- Making exclusive deals with hotel partners to ensure a competitive edge for MMT.

4. Team Management:

- Lead and inspire team members to achieve monthly Key Result Areas (KRAs) and meet growth targets for the designated portfolio.
- Collaborate with the team to drive initiatives such as promotions, optimal pricing, and ensuring inventory continuity with hotel partners.
- Provide constructive feedback to the team and engage in discussions regarding career growth, guiding their professional development.

Qualification&Experience

- Masters degree from a reputed institute with 46 years of experience in Sales, Travel Trade, Key Account Management, or Contracting, including team management experience
- Proven ability to handle multiple accounts/partners
- Strong proficiency in MS Excel and MS PowerPoint

KeySuccessFactorsfortheRole

- Strong communication skills
- Team player & strategic thinking
- High on analytical and problem solving skills

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