Technical Support Specialist

2 days ago

Solapur, Maharashtra, India beBeeServiceDesk Full time ₹ 9,00,000 - ₹ 12,00,000

IT Service Desk Role Overview

This role involves providing initial technical support to end-users, troubleshooting basic technical problems, and escalating complex issues to higher-level support.

Key Responsibilities:

  • Provide technical assistance to users via phone, email, or in-person.
  • Log, categorize, and prioritize all incoming IT support tickets.
  • Perform troubleshooting of hardware, software, applications, and network connectivity issues.
  • Assist users with password resets, account unlocks, and basic application support.
  • Escalate unresolved issues to senior engineers with detailed notes and logs.
  • Develop accurate and up-to-date documentation of IT procedures and solutions.
  • Educate users on common IT issues and best practices.
  • Contribute to continuous improvement initiatives for service desk operations.

Required Skills and Qualifications:

  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • 2+ years of experience in an IT service desk role.
  • Strong understanding of Mac Systems, Windows systems, Google Administration, and Google Workspace Applications.
  • Basic knowledge of network fundamentals (TCP/IP, DNS, VPN).
  • Excellent communication and interpersonal skills.
  • Ability to troubleshoot and resolve technical issues efficiently.
  • Customer-centric mindset with a focus on providing positive user experiences.

We are committed to equality and diversity in our hiring process.

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