E-commerce Growth Strategist

Job Overview

The Business Development Head is a senior management position responsible for strategy, growth and achievement of rapidly growing e-commerce business.

This is a key role, reporting to the Director, Ecommerce. The ideal candidate will aspire to grow exponentially in the eB2B space and become the market leader in its segment by 2025.

The eB2B BD Head will own all plans and strategies for developing business and creating a first mover giant in the rural eB2B space.

The Business Development Head will be responsible for profit and loss (P&L) driven growth decisions for the eB2B business.

Key Responsibilities:

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• End-to-end growth of the overall business: Monitoring, analyzing and forecasting tracking progress for sales, customer management and operational parameters.">
• Market sizing the overall geography and expanding into cities and districts across the territories.">
• Responsible for customer penetration and maximization of customer density and customer output in the region.">
• Co-ordination and follow up with cross functional teams, for growth and relationship management of existing business.">
• Maintaining relationship with the Key Community Leaders in the designated area and mentoring the team towards right relationship management with their respective leaders.">
• Building and leading functions including sales, marketing, customer relationship, operations and fulfilment through logistics, procurement a software platforms.">
• Drive P&L KPIs:">
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  • Leverage the brand and own personal network to build process for customer acquisition, retention and loyalty.">
  • Drive data driven insights leading to sales, profitability and custom strategies.">
  • Own all parts of customer journey through creating a deep and wide funnel from lead generation to customer satisfaction.">
  • Own and drive customer relationships Be responsible for payments and collection of outstanding amounts from customers.">
  • Bring extreme discipline to all offline and online process.">
  • Build a World Class Team:">
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    • Recruit, develop, and lead a high-performing teams for sales, marketing and operations by setting clear goals and providing ongoing coaching and support.">
    • Drive results by setting clear performance expectations, constantly monitoring and driving individual and team performance, and recognizing and rewarding high achievers.">
    • Drive Innovation & Growth:">
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      • Guide marketing to drive pricing, offline and digital offers, loyalty program and product portfolio strategy.">
      • Collaborate with tech team to develop, implement and continuously improve customer and internal facing software solutions.">
      • Drive operations and logistics to drive cost, forecast, fulfilment, deliveries a value added services.">
      • Work closely with accounts and finance to manage business KP.">
      • Reporting and Dashboarding:">
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        • Be the organisation's eyes and ears to understand and build on market trends.">
        • Be the voice of the business unit, leading reporting at daily, weekly, monthly and yearly levels, to be shared at CXO and investors level.">
        • Analyse sales data, market trends, and competitive activity to identify areas for improvement and provide actionable insights to senior leadership.">
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Requirements:

The ideal candidate should possess the following skills and qualifications:

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• 12+ years of relevant business leadership experience, preferably in the consumer durables or white goods segments.">
• 5+ years of experience in leading high performing sales teams.">
• Experience in handling large, multi-tiered, geographically spread sales teams.">
• Strong experience in high growth tech start-up, preferably focused on Tier-2 markets with MSME customers/ retailers/businesses.">
• Very strong analytical and quantitative skills; ability to use hard data and metrics to back up assumptions, and recommendations, and drive actions.">
• Strength in problem-solving, issue-resolution, ability to work in a deadline-driven work environment, attention to detail, and ability to multitask.">

The ideal candidate should have the following skills and qualifications:

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• Strong analytical and quantitative skills">
• Ability to use data and metrics to drive actions">
• Problem-solving and issue-resolution skills">
• Ability to work in a deadline-driven environment">
• Attention to detail and ability to multitask">