Front Office Team Lead
4 weeks ago
At AccorHotel, we are seeking a highly skilled and experienced Front Office Executive to join our team. As a key member of our front office team, you will be responsible for providing exceptional guest services and ensuring a seamless check-in and check-out experience for our valued guests.
Key Responsibilities:
- Manage front desk operations, including check-in, check-out, and room assignments.
- Provide excellent guest service, responding to guest inquiries and resolving any issues in a professional and courteous manner.
- Assist with rooming and special requests, ensuring that all guest needs are met.
- Collaborate with the front office team to optimize hotel occupancy and room rates.
- Handle guest complaints and concerns in a professional and effective manner.
Requirements:
- High school diploma or equivalent required; degree in hospitality or related field preferred.
- Minimum 2 years of experience in front office operations, preferably in a hotel or hospitality setting.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
- Strong problem-solving and conflict resolution skills, with the ability to think critically and make sound decisions.
- Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
How to Apply:
If you are a motivated and customer-focused individual with a passion for delivering exceptional guest service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience.
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