AccorHotel Front Office Supervisor

3 weeks ago

Nashik, Maharashtra, India AccorHotel Full time

                 Job Title: Front Office Executive


                 Job Summary:


                 The Front Office Executive is responsible for maintaining the high standards of guest services in the areas of arrivals, departures, rooming, and special needs. This role also involves optimizing hotel occupancy, room rate, handling guest complaints professionally and effectively, and assisting the Asst Front Office Manager to operate a highly proficient and productive front office of the hotel.


                 Key Responsibilities:



  • Assist in conducting training for all Front Office employees
  • Attend and direct daily front office operations and as a one of the team
  • Attends to credit problems
  • Perform any other duties as directed by the Front Office Manager
  • Assist Front Office Manager formulating new procedures and directives in order to continue improve the Front Office Department
  • Assist the Front Office Manager in the following:

    • Establish on-going On Job Training Programs within the department
    • Induct new staff into the team, department and Hotel in the first week of their employment following guidelines
    • Openly communicate with staff ensuring regular briefings occur and all relevant information is passed on

  • Log and inform Front Office Manager of any system problems
  • Suggest any improvements that could be made to improve existing systems and procedures
  • Follow policies and procedures outlined in the Departmental Service Standards / Procedures Manual
  • Complete all duties, and ensure a concise hand over
  • Use safe manual handling techniques, practice safe work habits, wear protective clothing provided where necessary
  • Maintain procedures to minimize our impact on the environment and prevent pollution
  • Report any health or safety hazards, faults, repairs, cleaning needs and accidents to your Manager
  • Ensure all equipment is kept in good working order and used only for the purpose for which it was intended
  • Report all broken or damaged departmental equipment to your Manager
  • Contribute to cost control through energy conservation, correct storage of all materials and use of equipment per operating standards and manufacturer's specifications
  • Be fully conversant with departmental fire and evacuation procedures
  • Provide efficient, friendly and professional service to all guests
  • Lead by example when attending to guest requests
  • Take initiative to ensure that interactions with our customers (internal or external) are positive and productive
  • Work together with trust so that colleagues and management meet the goals of the department/Hotel
  • Treat customers and colleagues from all cultural groups with respect, sensitivity and transparency
  • Take every opportunity to be a ‘salesperson’ by active selling of special promotions and facilities available within the Hotel
  • Take responsibility to ensure all required tasks are completed accurately and within given time frames
  • Participate in scheduled training and development programs provided by the Hotel to improve self and department standards
  • Attend departmental meetings as required
  • Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimization
  • Follow property procedures with respect to grooming, performance and conduct standards, occupational health and safety, emergency procedures and all other property policies and procedures as detailed in the employee handbook/department procedure manuals/company policy manuals
  • Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company
  • Facilitates the functioning of and/or oversees the functioning of Housekeeping Department or any other Department in the Hotel when necessitated by circumstances and as mandated by the General Manager

            Additional Information:


            Your team and working environment: In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture. Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.


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