Front Office Management Professional
6 days ago
- Key Responsibilities:
- Provide exceptional guest services, handling arrivals, departures, rooming, and special requests.
- Optimize hotel occupancy and room rates while ensuring guest satisfaction.
- Assist the Asst Front Office Manager in maintaining a highly efficient front office.
Key Tasks:
- Ensure a thorough understanding of front office operations, including reception procedures and reservations.
- Develop and conduct training programs for Front Office employees.
- Direct daily front office operations and attend to credit problems.
- Perform other duties as directed by the Front Office Manager.
Human Resources Responsibilities:
- Establish on-going training programs and induct new staff into the team.
- Openly communicate with staff and ensure regular briefings occur.
Systems & Procedures:
- Log and inform Front Office Manager of system problems and suggest improvements.
- Follow policies and procedures outlined in the Departmental Service Standards/Procedures Manual.
Health & Safety:
- Use safe manual handling techniques and maintain a clean, tidy work area.
- Report health or safety hazards and ensure all equipment is kept in good working order.
Customer Service:
- Provide efficient, friendly, and professional service to all guests.
- Take initiative to ensure positive interactions with guests and colleagues.
Other:
- Take responsibility for completing tasks accurately and within given time frames.
- Participate in scheduled training and development programs to improve self and department standards.
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