Digital Client Services Director

1 week ago

Thiruvananthapuram, Kerala, India beBeeClient Full time ₹ 80,00,000 - ₹ 1,20,00,000

Job Title: Client Servicing Manager

We are a dynamic team seeking a seasoned professional to manage top-tier client relationships and lead strategic digital campaigns.

You will serve as the go-to person for clients and internal teams, ensuring seamless delivery and client satisfaction.

Role Overview

This role requires a skilled individual who can nurture strong partnerships with key clients, gain a thorough understanding of each client's business goals, target audience, and market positioning, and maintain high levels of client satisfaction through clear communication, transparency, and timely delivery.

The ideal candidate will be responsible for leading campaign planning from brief to reporting, working cross-functionally with internal teams to drive execution, and ensuring project timelines, budgets, and quality standards are met without compromise.

Key Responsibilities
  • Client Relationship Management:
    • Nurture strong partnerships with key clients.
    • Gather insights on client goals and preferences.
    • Maintain open communication channels.
  • Campaign Planning & Execution:
    • Develop effective campaign strategies.
    • Collaborate with internal teams to drive execution.
    • Evaluate campaign performance and provide actionable insights.
  • Strategic Consulting & Brand Stewardship:
    • Deliver strategic guidance backed by industry trends and insights.
    • Elevate brand visibility and reputation.
    • Identify opportunities for growth and improvement.
  • Performance Monitoring & Reporting:
    • Monitor campaign KPIs and performance metrics.
    • Analyze results to deliver actionable insights and clear next steps.
    • Present performance reviews and forward-looking strategies.
  • Revenue Growth & Account Expansion:
    • Identify upsell and cross-sell opportunities within existing accounts.
    • Pursue new business opportunities.
    • Drive account revenue and contribute to overall agency growth.
  • Team Collaboration & Leadership:
    • Foster a collaborative work environment.
    • Mentor junior team members.
    • Drive innovation and creativity within the team.
  • Crisis Management & Problem Solving:
    • Tackle challenges head-on.
    • Maintain professionalism under pressure.
    • Stay adaptable and proactive in a dynamic environment.

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