Senior Client Strategist

2 days ago

Thiruvananthapuram, Kerala, India beBeeServicing Full time ₹ 12,50,000 - ₹ 25,19,990
">Job Overview

The role of the Client Servicing Director is a senior position that involves leading our client servicing efforts, developing and communicating Annual Operating Plans (AOP) based on client briefs.

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  • Developing Strategic Plans:">

This involves creating and presenting strategic plans to clients that outline their business objectives and goals.

Leading Client Pitching Process:">

The successful candidate will lead the client pitching process by generating innovative concepts in collaboration with internal teams.

Key Responsibilities:">
  • Develop and communicate strategic plans to clients
  • Lead client pitching process and generate innovative concepts
  • Provide strategic inputs to competitor analysis and identify opportunities for process improvements
  • Analyze business-as-usual operations to identify opportunities for experimentation and innovation
  • Create compelling case studies and success stories that highlight the achievements and impact of our work

Brand Positioning and Differentiation

The Client Servicing Director will define brand positioning strategies that distinguish clients from competitors and resonate with target audiences.

Client Relationship Management

They will develop and maintain strong, trusting relationships with clients, ensuring client renewals and upsells.

Performance Analysis and Reporting

The Client Servicing Director will evaluate marketing success through social media reports, identifying improvement areas and demonstrating value to stakeholders.

Resource Planning and Contract Management

They will update resource planning quarterly and ensure timely contract renewals, addressing obstacles proactively.

Financial Management

The Client Servicing Director will maintain monthly client P&Ls, ensuring billing targets are met.

Team Management and Development

They will conduct monthly team meetings, provide feedback, and mentor teams for proactive problem-solving.

Team Growth

The Client Servicing Director will hire capable independent resources that can understand, communicate and execute client briefs accurately.

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