
Join a dynamic team as an Order Management Specialist
3 days ago
The role of an Order Management Specialist is to manage and resolve customer inquiries related to orders, ensuring timely and accurate resolutions to customer queries.
Key Responsibilities:
- Manage and resolve customer inquiries related to orders, including tracking, shipping and delivery issues.
- Provide exceptional customer service via phone, email and chat.
- Investigate and resolve order discrepancies, including missing or damaged items.
- Communicate with internal team members to resolve order-related issues.
- Analyze and resolve complex customer complaints.
- Identify areas for process improvement and suggest solutions to enhance customer satisfaction and order management efficiency.
Requirements:
- 1-2 years of customer service experience in Order Management.
- Excellent communication skills, problem solving and analytical skills.
- Strong attention to detail and ability to multitask.
- Proficiency in Microsoft Office.
- Fluency in English (written and verbal).
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