
Order Management Professional
2 days ago
We are seeking a skilled professional to manage and resolve customer inquiries related to orders, including tracking, shipping, and delivery issues.
- Provide timely and accurate resolutions to customer queries via phone, email, and chat.
- Investigate and resolve order discrepancies, including missing or damaged items, and communicate resolutions to customers.
- Communicate with internal team members to resolve order-related issues.
- Analyze and resolve complex customer complaints, escalating issues to management as necessary.
- Identify areas for process improvement and suggest solutions to enhance customer satisfaction and order management efficiency.
Requirements:
- 1-2 years of customer service experience in Order Management.
- Excellent communication, problem-solving, and analytical skills.
- Strong attention to detail and ability to multitask.
- Proficiency in Microsoft Office.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Fluency in English (written and verbal) is required.
- Customer Service Experience: 1-2 years.
- Communication Skills: Excellent.
- Problem-Solving Skills: Excellent.
- Analytical Skills: Strong.
- Attention to Detail: Strong.
- Microsoft Office Proficiency: Required.
A challenging and rewarding career opportunity in Order Management with a dynamic company.
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