Order Management Professional

2 days ago


Mysore, Karnataka, India beBeeOrderManagement Full time ₹ 6,00,000 - ₹ 8,00,000

We are seeking a skilled professional to manage and resolve customer inquiries related to orders, including tracking, shipping, and delivery issues.

  • Provide timely and accurate resolutions to customer queries via phone, email, and chat.
  • Investigate and resolve order discrepancies, including missing or damaged items, and communicate resolutions to customers.
  • Communicate with internal team members to resolve order-related issues.
  • Analyze and resolve complex customer complaints, escalating issues to management as necessary.
  • Identify areas for process improvement and suggest solutions to enhance customer satisfaction and order management efficiency.

Requirements:

  • 1-2 years of customer service experience in Order Management.
  • Excellent communication, problem-solving, and analytical skills.
  • Strong attention to detail and ability to multitask.
  • Proficiency in Microsoft Office.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Fluency in English (written and verbal) is required.
Key Qualifications
  • Customer Service Experience: 1-2 years.
  • Communication Skills: Excellent.
  • Problem-Solving Skills: Excellent.
  • Analytical Skills: Strong.
  • Attention to Detail: Strong.
  • Microsoft Office Proficiency: Required.
What We Offer

A challenging and rewarding career opportunity in Order Management with a dynamic company.



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