Global Communication Specialist

3 days ago

Pune, Maharashtra, India beBeeTraining Full time ₹ 10,00,000 - ₹ 25,00,000
Develop Global Communication Skills and Enhance Team Performance with UsA Job Opportunity for Voice and Accent TrainersWe are seeking an experienced and dynamic Voice & Accent Trainer to lead the development of global communication skills for teams. The role involves coaching new hires and existing employees on neutralization, global intelligibility, listening comprehension, and effective player engagement.The ideal candidate will bring deep expertise in V&A training, preferably from the BPO or customer experience industries, and will play a critical role in shaping communication excellence for global delivery.Responsibilities
  • Conduct V&A, Business Communication, and Soft Skills training for new hires and existing team members
  • Teach and enhance the English language skills of individuals with a focus on English naturalization and neutralization through pronunciation, grammar, syntax correction, both in verbal and written communication
  • Facilitate train-the-trainer sessions and build a consistent communication coaching framework
  • Customize content to meet global communication standards for voice/chat/email-based support
Curriculum Development and Localization
  • Design and enhance V&A training modules focusing on clarity, grammar, pronunciation, and tone
  • Tailor communication content based on regional accents (US, UK, Europe) and game-specific scenarios
  • Stay up-to-date with advancements in language teaching methods and materials to provide effective instruction
  • Design and adapt teaching materials and methods to address unique learner requirements
Assessment and Coaching
  • Review and provide constructive feedback on employees' written work to improve writing skills
  • Develop and administer assessments to gauge progress and proficiency
  • Provide individual coaching and feedback sessions for employees with communication gaps
  • Track learning outcomes, measure post-training improvements, and provide reports to stakeholders
Benefits and Requirements

Benefits: We offer a competitive compensation package, opportunities for professional growth, and a supportive team environment.

Requirements: The ideal candidate should have 57 years of experience in Voice & Accent/Communication Training, preferably in a BPO, KPO, or Game Services environment. A Bachelor's/Master's degree in English, Linguistics, or relevant language learning and training experience is preferred. Native or near-native proficiency in English, with strong knowledge of English Naturalization and Neutralization, is essential. Excellent facilitation, interpersonal, and stakeholder communication skills are also required.

Join Our Team

Cafeteria, Free meal

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