Executive Hospitality Director

2 weeks ago

Kannur, Kerala, India beBeeHospitality Full time ₹ 7,20,000 - ₹ 10,80,000
Job Overview

We are seeking an experienced and dynamic executive to oversee the operations, strategy execution, and team management at a high-level position. This senior role is critical to ensuring operational excellence, driving guest satisfaction, and achieving business targets.

Key Responsibilities:
  • Strategic Leadership:
    • Develop and execute operational strategies in alignment with the company's vision and goals.
    • Take end-to-end ownership of property operations, ensuring smooth functioning and high-quality service delivery.
    • Monitor performance metrics and implement improvements to achieve business objectives.
  • Team Management:
    • Lead, mentor, and manage property teams, including managers, housekeeping, front office, and security staff.
    • Foster a culture of collaboration, accountability, and high performance.
    • Identify training needs and organize capacity-building initiatives to enhance team capabilities.
  • Guest Experience:
    • Ensure exceptional guest experiences by upholding service standards and addressing feedback proactively.
    • Handle escalated guest concerns and resolve issues to maintain brand reputation.
  • Vendor and Stakeholder Management:
    • Manage relationships with key vendors and service providers to ensure timely and cost-effective service delivery.
    • Coordinate with internal and external stakeholders to streamline operations and resolve bottlenecks.
  • Budget and Financial Management:
    • Oversee property budgets, monitor expenditures, and ensure adherence to financial plans.
    • Identify cost-saving opportunities without compromising on quality or guest satisfaction.
  • Compliance and Standards:
    • Ensure all branch operations comply with company policies, local regulations, and safety standards.
    • Conduct regular audits to maintain quality and operational consistency across properties.
  • Business Growth and Development:
    • Identify opportunities for improving property performance and guest occupancy rates.
    • Collaborate with marketing and sales teams to implement local strategies for attracting guests and increasing revenue.

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