IT Business Systems Specialist

**Responsibilities**: - Provisioning and system setup for new hires. - Prioritize incidents and service requests according to defined processes to meet defined SLAs. - Use remote tools and diagnostic utilities to aid in resolving support requests. - Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware...

**Synopsis**: **Senior Systems Administrator Responsibilities**: Provisioning and system setup for new hires. Prioritize incidents and service requests according to defined processes to meet defined SLAs. **Use remote tools and diagnostic utilities to aid in resolving support requests.** Perform hands-on fixes at the desktop level when remote tools are not...

Responsibilities:Provide support for incoming requests to the service desk via telephone, web portal, and email to ensure courteous, timely, and effective resolution of end-user issues.Provisioning and system setup for new hires.Prioritize incidents and service requests according to defined processes to meet defined SLAs.Use remote tools and diagnostic...

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Company OverviewMilestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over...