System Admin

2 weeks ago

Remote, India TeamLogic IT Full time ₹ 4,50,000 - ₹ 5,00,000 per year

Responsibilities:

  • Provide support for incoming requests to the service desk via telephone, web portal, and email to ensure courteous, timely, and effective resolution of end-user issues.
  • Provisioning and system setup for new hires.
  • Prioritize incidents and service requests according to defined processes to meet defined SLAs.
  • Use remote tools and diagnostic utilities to aid in resolving support requests.
  • Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
  • Installing and configuring hardware and software components throughout various network infrastructure devices.
  • Install antivirus software and ensure virus definitions are up to date.
  • Server administration via Active Directory, File and Print services, DNS, and DHCP.
  • Network firewall and switch administration and maintenance.
  • Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
  • Establishing good relationships with all departments and colleagues.
  • Ensuring company safety and security standards are met.
  • Network and server solution design and architecture.
  • Migrating on-premises servers and IT infrastructure to the cloud.
  • Enabling and using advanced tools and processes to provide cybersecurity protection to the client's IT infrastructure.

Requirements:

  • Experience with desktop and server operating systems, including Windows 7 Windows 1,0 Server 2008 Server 2012 Server 2016 Server 2022 and Mac OS.
  • Experience writing proposals for technical solutions to fulfill business needs.
  • Strong understanding of technology and business productivity systems.
  • Active Directory knowledge and experience.
  • Experience with firewalls, switches, routers, and APs.
  • RMM and PSA Experience.
  • Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills.
  • Good problem-solving skills.
  • Excellent customer service skills.
  • Ability to work under moderate supervision.
  • Sales Engineering experience is a plus.
  • Microsoft Server certification preferred.
  • Microsoft Desktop operating system certificate preferred

Job Type: Full-time

Pay: ₹450, ₹500,000.00 per year

Benefits:

  • Work from home

Work Location: Remote

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