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Global Customer Service Representative

2 weeks ago

Aizawl Agartala Imphal, India beBeeCustomerSupport Full time ₹ 1,04,000 - ₹ 1,30,878

Job Overview:

The Customer Service Specialist will provide top-notch support to international customers via live chat, ensuring timely and effective assistance.

Key Responsibilities:

  • Deliver exceptional customer experiences by resolving queries and addressing concerns in a professional manner.
  • Utilize strong problem-solving skills to troubleshoot complex issues and escalate when necessary.
  • Maintain a thorough understanding of the company's products or services to provide accurate information and comprehensive support.
  • Document customer interactions and follow up to ensure resolution.
  • Collaborate with internal teams to resolve complex issues and ensure seamless customer satisfaction.

Requirements:

  • Diploma/Graduate degree with excellent written English skills and basic computer knowledge.
  • Prior experience in customer-facing roles, preferably in a similar industry.
  • Strong communication and interpersonal skills, with the ability to handle multiple customer situations professionally.
  • Ability to work in a fast-paced environment, meeting deadlines and adapting to changing priorities.

Benefits:

  • Opportunity to work with a dynamic team and contribute to the growth of the company.
  • Chance to develop strong customer service skills and build a successful career in the industry.
  • A collaborative and supportive work environment that encourages professional growth and development.

What We Offer:

  • A competitive compensation package, including salary and benefits.
  • Professional training and development opportunities to enhance your skills and knowledge.
  • A positive and inclusive work culture that values diversity, equity, and inclusion.