Customer Relationship Ambassador

2 days ago

Aizawl Agartala Imphal, India beBeeCustomerCare Full time ₹ 15,00,000 - ₹ 28,00,000

Job Description:

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  • We are seeking a dedicated and skilled professional to join our team as a Customer Care Representative. This role involves providing timely and effective assistance to customers via live chat, resolving queries, and ensuring customer satisfaction.
  • The successful candidate will be responsible for addressing customer inquiries, resolving issues, and ensuring a high level of customer satisfaction through prompt responses and troubleshooting.
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Required Skills and Qualifications:

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  • A strong understanding of written English skills is essential for this role. The ideal candidate should have excellent communication skills, both verbal and written.
  • Bachelor's degree or equivalent in any field with basic computer knowledge is required.
  • Strong problem-solving skills, patience, and the ability to handle various customer situations professionally are necessary qualities for this position.
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Benefits:

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  • This role offers an opportunity to work with a dynamic team, learn new skills, and develop expertise in customer service.
  • The successful candidate will have access to ongoing training and development programs to enhance their skills and career progression.
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Others:

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  • The selected candidate must be able to escalate complex issues to appropriate internal teams when necessary and follow up to ensure resolution.
  • A strong understanding of the company's products or services is necessary to provide accurate information and comprehensive support.

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