Customer Service Representative

3 weeks ago

Agartala, India Varsed Detectives and Securities pvt ltd Full time

Key Responsibilities:

  • Supervise Helpdesk staff and manage daily duty rosters.
  • Monitor staff grooming, discipline, and service quality.
  • Ensure smooth functioning of May I Help You counters and passenger assistance at airport.
  • Support VIP movements and coordinate with airlines, CISF, and AAI.
  • Handle passes (AEPs) – issue, collect, and maintain records.
  • Maintain daily logbook/attendance and submit to AAI.
  • Assist Terminal Manager in passenger facilitation and terminal support.
  • Ensure compliance with security and service standards.

Qualification & Experience:

  • Graduate in Hospitality / Aviation / related field.
  • Minimum 1 year experience in customer service/hospitality/aviation.

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