Customer Service Representative

4 weeks ago

Agartala, India Samvedna Development Society Full time

Job Title: Team Leader – Call Center Operations

Location: Agartala, Tripura

Organization: Samvedna Development Society

Employment Type: Full-time | On-site

Start Date: Immediate joining preferred

Salary Range: 3.5-4.5LPA


About the Organization

Samvedna Development Society is a progressive NGO committed to community-centric development initiatives. We are currently hiring for a high-impact CSR initiative – Bharat Sanjeevani Tripura , in collaboration with Bharat Financial Inclusion Limited (BFIL) (a 100% subsidiary of IndusInd Bank) and the Animal Resources Development Department of Tripura .

This project focuses on improving veterinary healthcare and livestock management through an Emergency Response Center, ensuring timely service delivery across Tripura.


Position Summary

We are looking for a competent and motivated Team Leader to oversee the daily operations of the Emergency Response Call Center. This role involves managing a team of executives, coordinating with stakeholders, and ensuring high standards in veterinary service response and delivery.


Key Responsibilities

  • Supervise and manage the Emergency Response Center team.
  • Monitor call center operations including call volume, response time, and service quality.
  • Assign tasks, resolve on-ground issues, and ensure smooth workflow.
  • Coordinate with internal departments and government stakeholders for efficient handling of emergency calls.
  • Analyze and report operational performance through dashboards and regular reports.
  • Identify gaps and proactively resolve service-related issues to improve overall efficiency.

Qualifications

  • Graduate in any discipline from a recognized university.
  • Minimum 2–3 years of experience in a Team Leader role within a call center or customer service setup.
  • Experience in livestock, rural development, or veterinary services is desirable but not mandatory.

Skills & Competencies

  • Strong leadership and team management skills.
  • Excellent verbal and written communication.
  • Proficiency in Bengali is required; knowledge of Tripuri or other local dialects is an added advantage.
  • Analytical thinking with the ability to generate reports and interpret performance metrics.
  • Comfortable with MS Office tools (Excel, Word, PowerPoint).
  • Strong problem-solving abilities and ability to work under pressure.

What We Offer

  • An opportunity to contribute to a meaningful cause impacting rural livelihoods.
  • A collaborative work environment with growth opportunities in the social impact sector.
  • A chance to be part of a nationally recognized CSR project in partnership with key government agencies.


How to Apply

Send your updated resume/CV to:

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