Customer Service Representative
3 days ago
Key Responsibilities:
- Supervise Helpdesk staff and manage daily duty rosters.
- Monitor staff grooming, discipline, and service quality.
- Ensure smooth functioning of May I Help You counters and passenger assistance at airport.
- Support VIP movements and coordinate with airlines, CISF, and AAI.
- Handle passes (AEPs) – issue, collect, and maintain records.
- Maintain daily logbook/attendance and submit to AAI.
- Assist Terminal Manager in passenger facilitation and terminal support.
- Ensure compliance with security and service standards.
Qualification & Experience:
- Graduate in Hospitality / Aviation / related field.
- Minimum 1 year experience in customer service/hospitality/aviation.
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