Operational Support Specialist
4 weeks ago
We are inviting applications for the role of Operational Support Specialist, Content Moderation - Marwari. This position requires a strong work ethic and the ability to work well both independently and within a larger team-oriented environment.
A self-starting, intellectually curious, and creative individual comfortable operating in a fast-paced dynamic environment is sought after. Fluency in any Indian regional language is mandatory.
Responsibilities
- Provide resolution to maintain standards of quality.
- Review content and provide resolution based on prescribed guidelines.
- Recognize trends and patterns and raise issues timely.
- Provide insights to help improve support to users.
- Maintain a thorough understanding of process and policies.
- Provide excellent customer service to customers.
Qualifications We Seek In You
The ideal candidate must possess:
- Any Graduate (PG an added advantage).
- Freshers are eligible.
- Fluency in Read/Write in English & Marwari.
Preferred Qualifications
- Effective probing skills and analyzing/understanding skills.
- Problem-solving skills with a customer-centric approach.
- Able to work on a flexible schedule (including weekend shift work).
Compensation Package
The estimated salary for this position is around $12-$15 per hour, depending on experience and qualifications.
About Us
Genpact is an Equal Opportunity Employer committed to creating a dynamic work environment that values diversity and inclusion, respect, and integrity, customer focus, and innovation.
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