
HR Operations Lead
10 hours ago
We are seeking a dynamic and experienced HR Business Partner Manager to lead HR operations for our location. The individual will be responsible for managing all HR activities, supporting business partners effectively, and ensuring strict compliance with labor laws and organizational policies.
Main Responsibilities:
- Resolve employee queries and concerns efficiently and track the resolution within agreed timelines.
- Implement and enforce the Discipline Policy and Code of Conduct across the organization.
- Maintain an attrition rate of 5% or below through effective engagement and retention strategies.
- Drive employee engagement initiatives through collaboration with cross-functional teams.
Qualifications:
- Bachelor's degree in Psychology, Industrial Relations, Human Resource Management, or any related field, with significant experience in HR roles within a BPO/Call Center environment.
- Proficiency in MS Office (Excel, Word, PowerPoint).
- Strong analytical and problem-solving skills with a solid understanding of labor laws.
Preferred Skills:
- Previous experience as an HR Generalist or Specialist in a BPO/Call Center.
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