Data Support Specialist

7 days ago


Mumbai, Maharashtra, India NOV Inc Full time

Job Summary:

As a Data Support Specialist at NOV Inc, you will be responsible for providing day-to-day production support for the PI system, including the PI Data Archive, PI Asset Framework, PI WebAPI, and additional OSI PI components.

Responsibilities:

  • Provide maintenance and support for PI system.
  • Assist end users with the use of PI tools, including PI System Explorer and PI Vision.
  • Respond to technical assistance requests via phone, email, and in person.
  • Diagnose and resolve technical hardware and software issues.
  • Research questions using available information resources.
  • Advise users on appropriate action.
  • Follow standard help desk procedures.
  • Log all help desk interactions.
  • Redirect problems to appropriate resources.
  • Identify and escalate situations requiring urgent attention.
  • Track and route problems and requests, and document resolutions.
  • Stay current with system information, changes, and updates.
  • Be available for weekend and after-hours support.

    Requirements and Qualifications:

    You will need a working knowledge of PI Historian, AF, PI WebAPI, and Analysis, as well as experience with customer service practices, oral and written communication skills, and problem-solving abilities.

    Education:

    A Bachelor's Degree in Computer Science or equivalent field, and 3+ years of experience in a related IT function, are required for this position.



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