IT Infrastructure Support Specialist

2 weeks ago


Mumbai, Maharashtra, India NTT DATA Full time

About the Role:


Job Title: IT Infrastructure Support Specialist


Job Summary:

We are seeking a highly skilled IT Infrastructure Support Specialist to join our team at NTT DATA. As an IT Infrastructure Support Specialist, you will be responsible for providing proactive and reactive support to our clients' IT infrastructure and systems, ensuring their continued operation and optimal performance.


Key Responsibilities:



  • Provide first-line support for standard and low-complexity incidents and service requests.
  • Proactively identify, investigate, and resolve technical incidents and problems.
  • Restore service to clients by managing incidents to resolution.
  • Maintain a log of meetings and submit it to the IT cell for analysis and information.
  • Perform a dry run of the VC solution at the respective office and submit the status report in the form of a daily checklist to the local IT Cell officials.
  • Submit weekly pending calls report for the respective location to the local IT Cell officials.
  • Submit a monthly downtime report for the overall VC solution / VC device at any given location across the Bank.
  • Submit a monthly report of standby's / spares deployed; hardware repaired.
  • Maintain all the passive components.
  • Submit detailed RCA for all downtimes within 24 hours.

Requirements:



  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Minimum 1 year of experience in IT infrastructure support.
  • Proficiency in troubleshooting and resolving technical issues.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment.
  • Strong analytical and problem-solving skills.


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