Desktop Support Specialist

2 weeks ago

Jaipur, Rajasthan, India beBeeSupport Full time ₹ 8,00,000 - ₹ 12,00,000

Job Title: Desktop Support Specialist

We are seeking a proactive IT professional to fill the role of Desktop Support Specialist. The ideal candidate will have hands-on experience in managing and supporting desktops, laptops, printers, and other peripherals.

Key Responsibilities:

  • Install, configure, and maintain Windows and macOS operating systems.
  • Troubleshoot hardware issues related to desktops, laptops, printers, and other peripherals.
  • Install, update, and patch software applications and security tools.
  • Provide day-to-day support for Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.
  • Support system provisioning via Microsoft Intune and Windows Autopilot.
  • Manage user accounts, groups, and permissions using Active Directory.
  • Assist with system upgrades, data migrations, and routine backups.
  • Troubleshoot basic network issues (LAN, WAN, Wi-Fi) and VPN connectivity problems.
  • Perform configuration and support of network devices such as routers, switches, and firewalls.
  • Assist in IP address configuration and network printer setup.
  • Monitor and maintain network performance at the location.
  • Respond to IT support tickets, ensuring timely resolution.
  • Document technical issues, solutions, and IT processes accurately.
  • Ensure compliance with IT security policies and industry best practices.
  • Manage IT assets and maintain inventory for your designated location.

Requirements:

  • Minimum 1 year of hands-on experience in managing and supporting IT infrastructure.
  • Familiarity with Windows and macOS environments.
  • Basic network troubleshooting skills.
  • Knowledge of Microsoft 365 applications.
  • Understanding of Active Directory and user account management.
  • Ability to troubleshoot hardware and software issues.
  • Strong communication and problem-solving skills.

Benefits:

  • Opportunity to work with a team of experienced IT professionals.
  • Professional development opportunities.
  • A supportive and collaborative work environment.

About Us:

We are a dynamic organization dedicated to providing excellent IT services to our clients. Our team is passionate about delivering high-quality solutions that meet the evolving needs of our customers.

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