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Customer Process Manager

1 month ago

Kolkata, West Bengal, India Genpact Full time

At Genpact, we empower businesses to create lasting value for their clients. Our team of professionals drives innovation and excellence in delivering outcomes that shape the future.

We are seeking a skilled Customer Process Manager - Financial Operations to join our global network. As a key member of our team, you will play a pivotal role in transforming leading enterprises, including Fortune Global 500 companies, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

About the Role

This exciting opportunity focuses on Contract Management for global clients within the Order to Cash process. If you have a strong understanding of AR / OTC domain, excellent MS Office skills, specifically Excel, and effective communication, this could be the perfect fit for you.

  • Manage contracts for global clients in the OTC process.
  • Participate in monthly close activities, ensuring revenue is booked based on active financial contracts.
  • Closure of internal audits.
  • Monthly billing to customers.
  • Creation and maintenance of dashboards for reporting purposes.
  • Stakeholder management and engagement.

What We Seek in You

To excel in this position, you should possess:

  • Bachelor's degree in Commerce (BCOM).