
Operations Manager For High-Performing Teams
2 days ago
The ideal candidate for this role will be a results-driven professional with a proven track record of managing day-to-day operations, driving performance excellence, and ensuring quality support.
- Key Responsibilities:
- Supervise a group of call center associates and monitor work and attendance.
- Coach direct reports on their performance and ensure performance metrics are achieved.
- Identify and address performance-related issues, develop action plans, and implement corrective actions.
- Ensure service delivery meets contractual KPIs and financial expectations.
The successful candidate will possess an Associate's degree in a related field with two to four years of relevant experience preferred.
- Highly motivated individual with skills to develop and coach team members.
- Strong communication skills, both written and verbal.
- Ability to lead teams in multi-tasking, prioritization, and meeting timelines on deliverables.
Requirements:
- Experience in BPO or similar industries.
- Proven expertise in leading high-performing teams.
- Ability to mentor, coach, and provide direction to a team of employees.
- Willingsness to work a flexible schedule.
What You'll Do:
- Manage the employment status of call center associates and participate in employee movements.
- Exercise independent judgment and discretion in performing main functions.
- Exercises authority to manage the employment status of a group of employees, including identifying and addressing misconduct.
We are committed to equality of opportunity in all aspects of our business. We evaluate qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.
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