Tech Support Specialist

2 weeks ago


Bengaluru, Karnataka, India beBeeTechnical Full time ₹ 90,00,000 - ₹ 1,20,00,000
Technical Support Engineer

Job Description:

We are seeking a highly skilled Technical Support Engineer to join our team. The successful candidate will be responsible for providing exceptional technical support and services to clients.

The ideal candidate will have excellent problem-solving skills, be able to work well under pressure and possess strong communication skills.

Key responsibilities will include:

  • Resolving Production incidents and User Queries (Incidents/Service Requests)
  • Root cause analysis using UI behavior, Specification Documents, and Database Data Analysis
  • Defect tracking
  • Issues Reproducing
  • Workaround proposal (technical & logical)
  • Communication with technical teams and clients, incl. Dev team collaboration on issue resolution
  • Knowledge base Articles creation
  • Reporting creation
  • Future involvement in deployment

Required Skills and Qualifications:

  • Overall, 4+ years of experience and basic knowledge of IT systems
  • Data analysis skills based on applying advanced SQL
  • Shell, Git, Splunk, New Relic
  • Comfortable with Excel functions (no macros needed)

Nice to Have Skills:

  • Pega, Kubernetes, Docker, ITIL
  • Oracle, Java, dBusJMS, Java Message Service (JMS), REST API, XML
  • Experience with Ansible
  • Basic Experience with Jenkins


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