Cloud Contact Center Leader

Exp : 10yrs to 15yrsJob Title: Genesys Contact Center Engineer Position Overview: The Genesys Cloud Contact Center Engineer will be responsible for the design, implementation, and maintenance of the Genesys Cloud Contact Center platform. The ideal candidate will have extensive experience with Genesys solutions and a strong understanding of contact center...

Senior Cloud Contact Center DeveloperWe are seeking a highly skilled Senior Cloud Contact Center Developer to join our team.AWS Service Integration: Develop and maintain scalable, automated systems using Lambda functions, Lex bots, and API integrations to deliver personalized customer interactions.Automation & Optimization: Build workflows to streamline...

Job Summary:About the RoleWe are seeking a skilled Cloud Architect to design and implement scalable contact center solutions using Amazon Connect.As a key member of our team, you will be responsible for integrating Amazon Connect with various AWS services and external systems.Key ResponsibilitiesSolution Architecture & Design: Develop architecture and design...

Job Title:Cloud Contact Center EngineerThe ideal candidate will have extensive experience with Genesys solutions and a strong understanding of contact center operations. This role involves working closely with stakeholders in multiple countries to ensure the contact center infrastructure delivers on the desired business outcomes and meets the evolving needs...

Senior Cisco UCCE CVP Engineer Job DescriptionWe are seeking a highly skilled Senior Cisco UCCE CVP Engineer to join our team. As a key member of our engineering group, you will be responsible for designing, implementing, and maintaining complex contact center solutions using Cisco UCCE and CVP technologies.

Key Role in Data Center LeadershipThis is a senior-level position that involves overseeing the overall strategy and direction of our Data Center & Cloud Services Business.The ideal candidate will be responsible for envisioning, strategizing, and leading the growth of our business, while establishing leadership across Hyperscale, Sovereign, and AI Cloud...

Job Title: Customer Service RepresentativeKey Responsibilities:- Respond to inbound and outbound customer calls in a professional and efficient manner.- Assist customers with inquiries, complaints, and transaction-related support via voice and non-voice channels.- Provide accurate and timely resolutions to customer issues while maintaining a high level of...

Cloud Engineer JobWe are seeking a Cloud Engineer to design, configure and deploy cloud-based contact center solutions using Amazon Connect and AWS services.Key Responsibilities:Design and implement cloud-based contact center solutions using Amazon Connect and AWS services.Support integration of Amazon Connect with other AWS services such as Lambda,...

Technical Operations Center LeaderWe are seeking a seasoned professional to lead our technical center, overseeing a team of 100+ experts.The Technical Operations Center Leader will drive strategy, delivery, innovation, and people management to achieve operational excellence and business growth.Key Responsibilities:Lead and manage a large technical...

Job Title: Voice Operations ManagerAre you a seasoned professional with expertise in voice-based business process outsourcing (BPO)? We seek an experienced leader to oversee daily delivery, manage performance metrics and drive process improvements.Key Responsibilities:Lead voice operations across multiple teams/projectsManage key performance indicators...