Software Technical Support Specialist

2 weeks ago

Chennai, Tamil Nadu, India beBeeTechnical Full time ₹ 90,00,000 - ₹ 1,20,00,000

Job Overview

Technical Support Specialist

We are seeking an experienced technical support specialist to join our team. The ideal candidate will have a strong background in software development and excellent communication skills.

Key Responsibilities:

  • Provide rapid and accurate analysis of production issues, including solution tracking
  • Offer support via tickets, chat, and phone to customers
  • Answer customer questions, file bugs, reproduce, troubleshoot, resolve, and escalate issues as necessary
  • Owning and driving customer issues from start to finish
  • Becoming an expert on a given product domain from both a business and technical standpoint
  • Actively participating in our online community, answering customer questions, and posting solution articles in your domain of expertise
Required Skills and Qualifications

To be successful in this role, you will need:

  • Bachelor's degree in Computer Science, Engineering, or equivalent experience
  • Minimum of 3-4 years of software ERP-related experience desired
  • Knowledge of accounting concepts is an addition
  • Excellent verbal and written communication skills
  • Order-To-Cash (O2C) or Procure-To-Pay (P2P) cycle experience in Oracle EBS Financials, Netsuite, or other ERPs can also be considered
  • Strong SQL and PL/SQL skills required
  • Exposure to REST API and web services is a plus
Benefits

As a member of our team, you can expect:

  • Competitive compensation and corporate bonus program
  • Company equity and retirement programs
  • Medical insurance
  • Generous flexible time off and paid holidays
  • Wellness days and company-wide end-of-year break
  • Six months fully paid parental leave

Zuora's Commitment to Inclusivity

We strive to create an inclusive environment where everyone feels valued and empowered to make a bigger impact. We believe that different perspectives, experiences, and contributions matter.

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