Senior Problem Resolution Specialist

Customer Experience Champion:We're seeking an exceptional Customer Support Specialist to be our frontline expert for managing and resolving high-priority or complex customer issues. This critical role will act as a liaison between customers, internal teams, and financial institutions, ensuring timely, empathetic, and effective resolution while identifying...

As a specialist in customer issue resolution, you will be the key expert for managing and resolving high-priority or complex issues that have been escalated beyond standard support channels. You will act as a liaison between customers, internal teams, and financial institutions to ensure timely, empathetic, and effective resolution while identifying root...

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed — we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to...

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed — we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to...

We are seeking a skilled professional to fill the position of Senior Backup and Storage Specialist.Job DescriptionThe successful candidate will be responsible for performing regular system maintenance, including incident solving, change implementation, patch management, and analyzing/solving performance and security issues related to backup and storage...

Customer Support SpecialistAre you a problem solver with a passion for helping others succeed? Do you enjoy working in a fast-paced environment and providing top-notch support to customers?We're looking for a talented Customer Support Specialist to join our team. In this role, you'll be responsible for:Providing exceptional customer service via chat, email,...

We are seeking an experienced professional with a strong background in oncology billing and collections. The ideal candidate should have at least 3 years of experience specifically in oncology, excellent communication skills, and the ability to handle complex claim resolutions.Responsibilities:Contact insurance companies to follow up on oncology-related...

We are seeking a diligent Incident Manager to join our organization. The successful candidate will play a vital role in ensuring that production issues are investigated and resolved efficiently.The ideal candidate will be responsible for collaborating with the Support and Engineering teams to drive issue resolution, root cause analysis, and the...

Senior Proposal SpecialistJoin us in our pursuit of excellence as a Senior Proposal Specialist. In this key role, you will be responsible for developing and executing strategies to drive business growth through effective proposal management.Key Responsibilities:Develop and execute proposal plans to meet customer needs and requirementsCollaborate with...

Expert Escalation SpecialistWe seek a highly skilled Expert Escalation Specialist to resolve complex customer issues and drive business outcomes. This individual will collaborate with cross-functional teams to deliver exceptional results.Key Responsibilities:Independently resolve critical customer issues, major interruptions, and client-impacting...