Customer Support Specialist
1 week ago
Innovatia Technical Services Inc. (ITSI) is a leading technology outsourcing support provider with expertise in the telecommunications industry. With over 20 years of experience, we specialize in workflow and knowledge processes, as well as technical support, helpdesk, and multilingual support services. Our team of 300+ professionals across the globe services some of the world's most successful Fortune 500 and Fortune 1000 companies.
We are seeking a full-time Bilingual French/English Customer Support Specialist to assist customers through complex processes and drive outcomes necessary for their success. As a key member of our team, you will work directly with customers to send, scan, collect, organize, and update customer data.
Responsibilities
- Work directly with customers to send, scan, collect, organize, and update customer data
- Follow up with customers to communicate incomplete or missing paperwork
- Clearly communicate statuses with customers via email and phone
- Submit and check statuses of submitted pending requests
- Submit trouble tickets to providers for any issues
- Submit all change requests with needed rejection information received
- Return phone messages and reply to customers' emails
- Manage escalated customer calls
Requirements
- Strong organizational skills and administrative background in a fast-paced environment
- A professional communicator with excellent telephone skills; must be fluent in written and spoken English and French
- Logical and analytical approach to problem-solving skills
- Very detail-oriented with time management skills
- Proficient with Microsoft Word, Excel, and Outlook
- A professional communicator with excellent telephone skills
- Strong work ethic and time management skills
- Technical aptitude
Qualifications
- 2+ years of administrative professional work experience
- Post-secondary education
- Experience and comfort in interacting with customers
- Knowledge of VoIP technology and terminology
Benefits at Innovatia
- Comprehensive Health Insurance policy
- Employee Wellness Program with focus on mental health
- Robust reward and recognition programs
- Company incentive programs offered
- Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave, and Paid Leave for personal time off
- Ample growth and learning opportunities
- Remote work opportunities
- Focus on work/life balance
- Immigration Program supporting immigration to Canada for eligible employees
We thank all candidates for their interest. Only those selected for an interview will be contacted. Innovatia is an equal opportunity employer.
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