MSP Program Operations Specialist

2 days ago

Cochin, Kerala, India beBeeProgram Full time ₹ 40,00,000 - ₹ 80,00,000

About the Role

This role is responsible for ensuring operational efficiency, compliance, and high-quality service delivery within our Managed Service Provider (MSP) program.

Key Responsibilities

  • Audit and Compliance: Regularly conduct audits within the Vendor Management System (VMS) to guarantee adherence to client requirements and internal standards.
  • Requirement Management: Oversee the documentation and validation of client requirements, supporting efficient staffing processes and aligning with program goals.
  • Quality Assurance (QA): Implement QA procedures and perform audits to identify and correct discrepancies in staffing processes, both written and verbal.
  • Staff Augmentation: Coordinate worker profile management, including assignments, extensions, and terminations, in line with client demands.
  • Handling Workload Spikes: Provide support to junior specialists during high-volume periods, ensuring timely task completion and program continuity.
  • Work Order Management: Manage updates to work orders, including extensions, terminations, and other changes, ensuring accuracy and compliance within the VMS system.
  • Program Oversight: Monitor the progress and performance of the MSP program, tracking key metrics such as resource utilization and task completion.
  • Communication: Maintain open communication channels with internal teams and external stakeholders to ensure program alignment and timely resolution of issues.
  • SOW Management: Collaborate with stakeholders to transition staffing assignments into Statement of Work (SOW) agreements, ensuring seamless integration with existing processes.
  • Program Growth: Identify opportunities for program improvement and contribute to the development of strategic initiatives aimed at enhancing program performance.

Requirements

  • Bachelor's degree in business administration, Human Resources, or a related field.
  • Experience in MSP coordination within the staffing or workforce solutions industry is preferred.
  • Strong attention to detail and a high level of accuracy in data management and documentation.
  • Excellent written and verbal communication skills, with the ability to interact professionally with clients and internal teams.
  • Ability to manage multiple tasks concurrently in a fast-paced, deadline-driven environment.
  • Familiarity with VMS platforms such as VNDLY is a plus.
  • Proven ability to work independently and as part of a collaborative team.
  • High level of adaptability and willingness to embrace change in a dynamic work environment.

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