IT Service Delivery Expert

2 days ago

Aurangabad, Maharashtra, India beBeeSupport Full time ₹ 9,00,000 - ₹ 12,00,000
Service Desk Specialist Role

We are seeking a skilled Service Desk Specialist to join our team. As a key member of our IT operations, you will be responsible for managing and resolving incidents efficiently to ensure minimal disruption to business operations.

Key Responsibilities:

  • Incident Management: Manage and resolve incidents promptly and effectively to prevent disruptions.
  • Service Desk Operations: Provide expert support for service desk operations ensuring timely and effective resolution of user issues.
  • Service Now Platform: Utilize the Service Now platform to track, manage, and report incidents and service requests.
  • System Administration: Implement and maintain Windows-based systems to ensure optimal performance and security.
  • Networking Infrastructure: Oversee networking infrastructure to ensure reliable connectivity and data flow.
  • Remote Desktop Support: Deliver remote desktop support to users ensuring seamless access to necessary resources.
  • Team Collaboration: Collaborate with teams to enhance service delivery and optimize IT processes.
  • Analysis and Improvement: Analyze incident trends to identify areas for improvement and implement proactive measures.
  • Documentation: Develop and maintain documentation for IT processes and procedures.
  • Compliance: Ensure compliance with industry standards and best practices in the cards and payments domain.
  • User Training: Provide training and guidance to users on IT systems and tools.
  • System Performance: Monitor system performance and implement necessary upgrades and patches.
  • Hybrid Work Model: Support hybrid work model by ensuring secure and efficient remote access solutions.

Required Skills and Qualifications:

  • Possess strong expertise in incident management and service desk operations.
  • Demonstrate proficiency in the Service Now platform for managing IT services.
  • Have solid experience with Windows systems and networking infrastructure.
  • Exhibit capability in remote desktop support and troubleshooting.
  • Show understanding of the cards and payments domain and its IT requirements.
  • Display ability to work effectively in a hybrid work environment.
  • Bring excellent communication skills for user support and team collaboration.

Benefits:

The ideal candidate will have a strong passion for delivering exceptional customer service and a proven track record of successfully managing IT incidents and service requests.

Others:

We offer a dynamic and supportive work environment that fosters growth and development opportunities.

  • Service Delivery Expert

    2 hours ago

    Aurangabad, Maharashtra, India beBeeExpert Full time ₹ 15,00,000 - ₹ 23,00,000

    Job Title: Service Delivery ExpertWe are seeking a highly skilled Service Delivery Expert to join our team.Key Responsibilities:Manage customer objectives, milestones, initiatives, and issues from inception to resolution.Implement software solutions in customers' environments.Ensure the ongoing maintenance of software solutions in customers'...

  • Project Delivery Expert

    6 days ago

    Aurangabad, Maharashtra, India beBeeProject Full time US$ 9,00,000 - US$ 12,00,000

    Job Title: Project Delivery ExpertAbout the RoleWe are seeking a highly skilled Project Delivery Expert to lead Telecom projects from initiation to completion.Main ResponsibilitiesTo plan, coordinate, and oversee Telecom projects ensuring timely delivery, quality, and budget compliance.To develop project plans, resource allocation, and risk management...

  • Cloud Service Delivery Expert

    6 days ago

    Aurangabad, Maharashtra, India beBeeArchitect Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

    About the RoleWe seek a visionary Salesforce Service Cloud Architect to drive technology strategy and implementation.This is an exceptional opportunity for an accomplished technologist to lead enterprise-scale Salesforce Service Cloud solutions, technical governance, and business alignment.The ideal candidate combines deep expertise in Service Cloud...

  • Delivery Expert Leader

    2 days ago

    Aurangabad, Maharashtra, India beBeeService Full time ₹ 15,00,000 - ₹ 25,00,000

    Job Title:Delivery Excellence ManagerAre you a seasoned professional with expertise in service delivery and implementation?We seek an exceptional Delivery Excellence Manager to establish and lead our complete service delivery system from the ground up.This role is ideal for an individual with 5+ years of experience in ITSM delivery, capable of designing,...

  • IT Service Delivery Manager

    46 minutes ago

    Aurangabad, Maharashtra, India beBeeCustomer Full time ₹ 18,00,000 - ₹ 25,20,000

    Job Title: IT Service Delivery ManagerWe are seeking a highly skilled and experienced IT Service Delivery Manager to lead our daily operations and drive service excellence. As a critical member of our team, you will be responsible for overseeing the delivery of high-quality support services to our customers.The successful candidate will have a proven track...

  • Service Delivery Coordinator

    7 days ago

    Aurangabad, Maharashtra, India beBeeCustomerService Full time ₹ 5,00,000 - ₹ 7,50,000

    Job Title: Service Delivery CoordinatorThe role of a Service Delivery Coordinator is multifaceted and demanding. They will be responsible for delivering exceptional customer experiences through efficient issue resolution, timely communication, and proactive support.Key Responsibilities:Attend to customer inquiries in a professional and courteous...

  • IT Service Delivery Expert

    2 days ago

    Aurangabad, Maharashtra, India beBeeITSM Full time ₹ 1,80,00,000 - ₹ 2,50,00,000

    Job Title: ITSM Tool ArchitectWe are seeking a visionary leader to spearhead the implementation and customization of our IT Service Management platform.The ideal candidate will possess a strong background in ITSM, experience with API integrations, and exceptional communication skills.Drive the successful deployment and tailoring of our ITSM platformPromote...

  • High-Performance Service Delivery Specialist

    2 days ago

    Aurangabad, Maharashtra, India beBeePerformance Full time ₹ 15,00,000 - ₹ 20,00,000

    We are seeking a skilled Performance Test Engineer to enhance our service delivery capabilities.

  • Client Services Expert

    3 days ago

    Aurangabad, Maharashtra, India beBeeClientServices Remote Work Freelance Full time ₹ 60,00,000 - ₹ 75,00,000

    About the RoleWe are seeking an experienced Client Services Expert to play a crucial part in ensuring the seamless execution and management of ongoing projects. This vital role involves supporting Account Managers in managing ongoing projects, handling client queries, and building strong client relationships.The ideal candidate will have advanced language...

  • Customer Service Expert

    6 days ago

    Aurangabad, Maharashtra, India beBeeCustomerService Full time ₹ 60,00,000 - ₹ 80,00,000

    Customer Service ExpertProviding exceptional customer service is a critical aspect of any business. In this role, you will be the primary point of contact for customers seeking assistance and support.Responsibilities:Respond to customer inquiries in a timely and effective mannerResolve customer complaints and issues in a professional and courteous...