Delivery Expert Leader

2 days ago

Aurangabad, Maharashtra, India beBeeService Full time ₹ 15,00,000 - ₹ 25,00,000

Job Title:

Delivery Excellence Manager

Are you a seasoned professional with expertise in service delivery and implementation?

We seek an exceptional Delivery Excellence Manager to establish and lead our complete service delivery system from the ground up.

This role is ideal for an individual with 5+ years of experience in ITSM delivery, capable of designing, implementing, and managing end-to-end service delivery frameworks, establishing and standardizing processes, ensuring service quality, and driving customer satisfaction.

  • Develop and Execute Service Delivery Strategies
  • Design Implement and Manage End-to-End Service Delivery Frameworks
  • Establish Standardize Processes SLAs and Best Practices for Smooth Service Operations
  • Monitor Drive Service Quality Ensuring Customer Satisfaction and Compliance
  • Act as Primary Point of Contact for Clients on Service Delivery Matters
  • Collaborate with Internal Teams Engineering Support Business Analysts and Operations to Ensure Seamless Service Execution
  • Proactively Identify Risks Issues and Gaps in Delivery and Implement Corrective Measures
  • Generate Regular Reports on Delivery Performance Efficiency and Improvement Areas
  • Mentor and Guide Junior Team Members in Delivery Practices and Standards

Required Skills & Qualifications:

  • 5+ Years of Experience in Service Delivery Implementation or Related Roles
  • Strong Understanding of IT Service Management ITSM Principles and Delivery Frameworks
  • Hands-on Experience in Setting Up Systems and Processes from Scratch
  • Prior Experience with Freshservice or Similar ITSM Tools e.g. ServiceNow Jira Service Management Zendesk Highly Desirable
  • Excellent Stakeholder Management and Client-Facing Skills
  • Strong Problem-Solving Analytical and Organizational Abilities
  • Effective Communication Skills with Ability to Articulate Technical Concepts Clearly
  • Certification in ITIL or Related Frameworks Preferred but Not Mandatory

Why Join Us:

  • Lead Impactful Delivery Programs and Directly Influence Client Success
  • Collaborate with a Technically Advanced Client-Focused and Innovation-Driven Team
  • Enjoy Competitive Compensation and Growth Opportunities in a Fast-Scaling Environment

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