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Cloud Service Delivery Expert

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Aurangabad, Maharashtra, India beBeeArchitect Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

About the Role

We seek a visionary Salesforce Service Cloud Architect to drive technology strategy and implementation.

This is an exceptional opportunity for an accomplished technologist to lead enterprise-scale Salesforce Service Cloud solutions, technical governance, and business alignment.

The ideal candidate combines deep expertise in Service Cloud features, architectural leadership, and hands-on technical ability, with experience in managing distributed teams and ensuring successful project execution.

Key Responsibilities:

  • Define and own the end-to-end architecture for Salesforce Service Cloud solutions at enterprise scale.
  • Design data models, security models, and integration architectures for complex business environments.
  • Establish and enforce technical governance, coding standards, and best practices across Salesforce programs.
  • Ensure compliance with Salesforce Well-Architected Framework, security standards, and regulatory requirements.
  • Oversee critical administration areas such as roles, profiles, permission sets, sharing rules, workflows, and automation tools.
  • Define governance frameworks for configuration management, change management, and release management.
  • Provide architectural guidance on data quality, system performance, and sandbox strategy.
  • Act as the technical authority for Service Cloud initiatives, guiding developers, admins, and consultants.
  • Conduct design and architecture reviews to ensure solutions are scalable, secure, and maintainable.
  • Mentor technical teams and promote continuous learning of Salesforce Service Cloud capabilities.
  • Lead enterprise-wide Service Cloud implementations, including Case Management, Knowledge Management, Omni-Channel, CTI integrations, and Service Console.
  • Oversee complex integrations with ERP, telephony, middleware, and external applications.
  • Collaborate with program managers to manage timelines, risks, and dependencies, ensuring successful project outcomes.
  • Coordinate with onshore and offshore teams to ensure architectural alignment and delivery excellence.
  • Partner with business leaders to translate requirements into scalable technical architecture.
  • Serve as a trusted advisor to clients and leadership on Service Cloud strategy and roadmap.
  • Present architectural designs, trade-offs, and recommendations to senior stakeholders and executives.
  • Stay ahead of Salesforce Service Cloud releases, AppExchange products, and industry innovations.
  • Promote adoption of automation, AI/Einstein features, and advanced architectural patterns.
  • Contribute to defining and scaling enterprise-wide Salesforce governance frameworks.