Service Delivery Coordinator

8 hours ago


Aurangabad, Maharashtra, India beBeeCustomerService Full time ₹ 5,00,000 - ₹ 7,50,000
Job Title: Service Delivery Coordinator

The role of a Service Delivery Coordinator is multifaceted and demanding. They will be responsible for delivering exceptional customer experiences through efficient issue resolution, timely communication, and proactive support.

Key Responsibilities:

  • Attend to customer inquiries in a professional and courteous manner.
  • Address customer complaints and feedback promptly to ensure high levels of satisfaction.
  • Coordinate with internal teams to facilitate seamless order fulfillment.
  • Manage customer records and transactions accurately.
  • Collaborate with colleagues to enhance customer service processes and improve overall efficiency.
  • Ensure effective communication with customers to prevent misunderstandings and resolve issues efficiently.

Requirements:

  • Minimum 1 year of experience in customer-facing roles or call handling.
  • Proven ability to work effectively in a team environment.
  • Excellent verbal and written communication skills.
  • Basic computer knowledge (MS Office, Email, CRM tools).
  • Ability to multitask and handle pressure in a fast-paced environment.


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