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3 days ago
We are seeking an experienced Client Services Expert to play a crucial part in ensuring the seamless execution and management of ongoing projects. This vital role involves supporting Account Managers in managing ongoing projects, handling client queries, and building strong client relationships.
The ideal candidate will have advanced language proficiency in Japanese, excellent communication skills, and experience working in a client-facing role, preferably in sales or client services. The ability to work effectively in a dynamic environment, maintain clear and efficient client interactions, and identify areas for process improvement will be essential.
This is an exciting opportunity for a professional with a strong passion for delivering exceptional client service to make a significant impact in a rewarding environment.
Key Responsibilities:- Support Account Managers in managing ongoing projects.
- Handle client queries in business Japanese, translating and updating internal teams for seamless communication.
- Build strong client relationships by understanding their needs and providing tailored service options.
- N1/N2 level Japanese certification, reflecting advanced language proficiency.
- 1-2 years of experience in a client-facing role, preferably in sales or client services.
- Advanced skills in MS Office, especially in Word and Excel.
- Strong communication and organizational abilities.
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