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Regional Program Liaison

2 weeks ago

Guntur, Andhra Pradesh, India beBeeCoordinator Full time ₹ 12,00,000 - ₹ 16,00,000

About Us:

Our mission is to provide high-quality education that is accessible and affordable to individuals, companies, and governments worldwide. We collaborate with top-tier universities across the globe to deliver state-of-the-art education.

We have educated more than 250,000 individuals across 80+ countries using our unique model of curriculum innovation, hands-on instruction from senior faculty, mentors, and coaches, and cutting-edge technology.

Role Overview:

As a Program Coordinator, you will support learners in our LATAM region programs. The ideal candidate will possess superior written and verbal Spanish/Portuguese skills, flexibility to work night shifts, and a willingness to handle communication across various channels.

Main Responsibilities:
  • Learner Support: Respond to inquiries across all communication channels (email, chat, WhatsApp, voice) ensuring timely and accurate resolutions to enhance learner satisfaction.
  • Stakeholder Collaboration: Coordinate with internal teams to manage program timelines and address learner concerns efficiently.
  • Process Improvement: Identify and implement improvements to enhance program delivery and learner experience.
  • Quality Control: Ensure all communications meet quality standards and brand guidelines.
  • Enrollment & Application Management: Process applications, ensure eligibility, and maintain timely, accurate admissions workflows.
  • Participant Support: Handle inquiries related to enrollment, payments, refunds, deferments, course access, and certificates across various channels.
  • Cross-Functional Coordination: Collaborate with Marketing, Finance, Sales, and Program Support teams to address participant issues effectively.
  • Performance Metrics: Meet key KPIs like QA, CSAT, and SLA while ensuring a high-quality participant experience.