Regional Retail Development Specialist

20 hours ago

Guntur, Andhra Pradesh, India beBeeDevelopment Full time ₹ 8,00,000 - ₹ 13,00,000
Job Title: Regional Retail Development Specialist

As a key member of our retail team, you will play a vital role in delivering and implementing training programs across multiple stores within a specific region.

Your primary responsibility will be to act as a liaison between the Training Head and Store-Level Champions, ensuring store teams receive expert training on customer experience, sales techniques, and product knowledge.

  • Key Responsibilities:
  • Training Delivery & Facilitation
    • Develop and conduct engaging training workshops for store teams on customer service, product knowledge, and sales techniques.
    • Implement interactive role-playing exercises, simulations, and on-the-job coaching to enhance employee performance.
    • Provide real-time feedback to employees to improve their skills and abilities.
  • Onboarding & Employee Development
    • Collaborate with Store Managers and Champions to onboard new hires quickly and effectively, focusing on providing them with the necessary tools and resources to succeed.
    • Assist in leadership development to create a pipeline of high-performing employees who can contribute to the growth and success of the company.
  • Performance Monitoring & Feedback
    • Track training effectiveness using KPIs such as NPS, conversion rates, and customer feedback to identify areas for improvement.
    • Conduct regular one-on-one coaching and team feedback sessions to address skill gaps and provide actionable recommendations for growth.
    • Help stores achieve their sales and customer service goals by providing ongoing support and guidance.
  • Store Visits & Training Audits
    • Regularly visit stores to observe customer interactions and provide real-time coaching to employees to ensure they are meeting expectations.
    • Conduct thorough training audits to ensure consistency and adherence to company standards, identifying opportunities for improvement and recognition of outstanding performers.
    • Identify top-performing employees and recommend them for promotions or advanced training programs based on their exceptional skills and dedication.
Requirements:
  • Experience: 5+ years in retail training, sales training, or customer experience coaching with a proven track record of success.
  • Retail Expertise: Deep understanding of customer service, sales psychology, and product positioning to drive business results.
  • Training & Facilitation: Strong ability to deliver engaging, hands-on training sessions that cater to diverse learning styles.
  • Coaching & Mentorship: Passion for developing frontline employees and motivating store teams to achieve exceptional performance.
  • Communication Skills: Excellent ability to engage, inspire, and guide retail associates at different skill levels through clear, concise, and effective communication.
  • Travel Flexibility: Willingness to travel to multiple stores within the assigned region, with flexibility to adapt to changing business needs.

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