
Technical Support Professional
1 week ago
We are seeking an experienced professional to provide technical support to clients through various channels, including phone, email, and chat. The ideal candidate will possess strong technical skills, excellent communication abilities, and the ability to work rotational shifts, including night shifts.
The role involves troubleshooting and resolving technical issues related to software applications, hardware devices, and network connectivity. This includes maintaining accurate records of customer interactions using CRM software and meeting performance targets for quality metrics such as first-call resolution rate, average handling time, and customer satisfaction.
- Troubleshoot and resolve technical issues related to software applications, hardware devices, and network connectivity.
- Maintain accurate records of customer interactions using CRM software.
- Meet performance targets for quality metrics such as first-call resolution rate, average handling time, and customer satisfaction.
A bachelor's degree in any technical specialization and 2-5 years of experience in BPO/Call Centre environment are required.
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