Technical Support Specialist

1 week ago

Pushkar, Rajasthan, India beBeeTechnical Full time ₹ 4,00,000 - ₹ 8,00,000

**Job Summary**

We are seeking a skilled and dedicated professional to join our team as a Technical Support Specialist. The ideal candidate will possess excellent problem-solving skills, strong communication abilities, and a passion for delivering exceptional customer service.

The successful applicant will be responsible for providing technical support to end-users via various channels, including phone, email, and in-person interactions. They will assess and qualify requests, diagnose and troubleshoot hardware, software, and network issues, and assist with the installation, configuration, and maintenance of computer systems and peripherals.

In addition to these core responsibilities, the Technical Support Specialist will also be expected to:

  • Record, track, and document incidents/service requests
  • Escalate complex issues to senior technicians or other appropriate teams when necessary
  • Provide adapted response to user demand and needs
  • Evaluate the knowledge in IT and the level of autonomy of the user and adapt the response accordingly
  • Communicate effectively with users to understand their technical issues and provide clear instructions and solutions
  • Follow up with users to ensure issues are resolved to their satisfaction

**Required Skills and Qualifications**

To be successful in this role, the ideal candidate will possess the following skills and qualifications:

  • Basic understanding of computer hardware, software, and networking concepts
  • Familiarity with Windows and/or Mac operating systems
  • Knowledge of common office software applications (e.g., Microsoft Office Suite)

**Benefits**

We offer a comprehensive benefits package, including:

  • Competitive salary
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment

**What We Offer**

We are committed to attracting and retaining top talent, and we offer a range of benefits and perks to support your career growth and well-being.

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