Technical Support Specialist

2 weeks ago


Pushkar, Rajasthan, India beBeeTechnical Full time US$ 66,246 - US$ 1,07,892
Technical Support Specialist

About this role

This position ensures world-class technical support with a strong customer service focus designed to maximize customer satisfaction while reaching target goals. It drives process improvements and motivates others to analyze, troubleshoot, diagnose, and resolve software or system issues.

The ideal candidate will have exceptional problem-solving skills, be able to think critically, and communicate effectively with customers via phone and/or written internet-based communication.

Duties and Responsibilities

  1. Provide technical support to customers via phone and/or written internet-based communication.
  2. Analyze and troubleshoot software or system issues.
  3. Diagnose and resolve technical problems in a timely manner.
  4. Motivate others to drive process improvements.
  5. Interact with customers to understand their needs and provide solutions.

Required Skills and Qualifications

To be successful in this role, you will need:

  • Exceptional problem-solving skills.
  • Critical thinking ability.
  • Excellent communication and interpersonal skills.
  • Able to work independently and as part of a team.

Benefits

We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.

Others

This role is an exciting opportunity to join a dynamic team and make a real difference in the lives of our customers.



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